Very important analyses for the assessment and planning of sales development are:
SOB = source of business (analysis according to purpose of stay)
SOR = source of reservation (analysis of booking source / the distribution channel)
Actually, it should be quite easy. We segment:
Parallel to each transaction / booking the booked price code is captured (cash, early booking, contract price of companies etc.; the place of origin of the guest etc.). Unfortunately, most of the property management systems (PMS) do not allow cross analysis.
If marketing wants to know whether and with how much lead-time, business travelers respond to an early bird rate with restrictions, then the evaluation must combine segment and price code. Most PMS cannot do that; other business analysis tools are necessary… or segmentation, which brings these questions together.
Therefore, the recommendation often involves a combination of purpose of stay & tariff or purpose of stay and very strongly price influencing booking channels (E.g. wholesaler).
This way might the master data look like in a typical mixed business with conferences, short holidaymakers, and business travelers:
Group of business travelers:
Group of private travelers:
This is a little more complicated than the classical structure, which the software implementers like to install, but, it gives a quick overview, which segments (including tariffs or booking channels) currently actually change.
With great care, especially the booking channels (distribution channels) must be also observed. Hereby, actually every used channel should be set up in the master data and associated with every reservation:
E.g. – Source of Reservation:
Copyrights © 2022 RHC Real Hotel Controlling. All Rights reserved.